Our Approach to Returns

Return Window

We accept returns for items within 30 days of the delivery date. This timeframe is in accordance with the FTC Mail/Internet/Telephone Order Merchandise Rule. We believe in the significance of our creations, and should a piece not meet your expectations, you may return it within this window. Please ensure that the item is unworn and in its original condition, accompanied by all packaging and documentation.

How to Initiate

To initiate a return, contact us at [email protected]. Include your order number and the reason for the return. We will provide you with further instructions on how to proceed. Our team is here to assist you in ensuring that your experience remains seamless and respectful of your needs.

What’s Returnable

Items that are eligible for return include non-customized jewelry. Please note that all personalized items, such as those made to specific requests or with custom engravings, are not eligible for return. This policy upholds the integrity of the unique creations we offer. Each piece reflects individual expression, and we stand by their singularity.

What’s Final Sale

Certain items are considered final sale. This includes all customized pieces and any items that have been altered in any way. We recognize that these pieces are crafted with individual specifications and cannot be returned. We encourage thoughtful selection during the ordering process to honor the uniqueness of each creation.

Refund Method & Timeline

Refunds will be processed to the original payment method within 10 business days of receiving the returned item. Please allow additional time for your financial institution to reflect this transaction. We maintain transparency in our processes, and our commitment is to ensure that any returns are handled efficiently and respectfully.

Damaged or Wrong Items

In the event of receiving a damaged or incorrect item, contact us immediately at [email protected]. We will rectify the situation promptly, providing either a replacement or a full refund. It is our responsibility to ensure that our clients receive what they ordered in perfect condition, as each piece holds significance.

Return Shipping

Clients are responsible for return shipping costs unless the return is due to our error. We recommend using a traceable shipping service to ensure the return arrives safely. Shipping costs are non-refundable unless the item was damaged or incorrect. This approach preserves the value of the transaction and the integrity of our offerings.

Exchanges

We do not typically offer exchanges due to the customized nature of our pieces. However, if a return leads to a desire for a different item, we encourage clients to initiate a new order once the return has been processed. This allows for a fresh start that aligns with your evolving preferences.

Cancellations

Cancellations must be communicated within 24 hours of placing an order. Once production begins on a customized piece, it cannot be canceled. We appreciate your understanding as we strive to create each piece with utmost care and precision. Your collaboration in this process ensures a meaningful outcome.